Frequently Asked Questions
Is there any assistance to help pay for the water/sewer bills?
At this time there is no assistance available in the State of Nevada for payment of water or sewer utility bills; however, the District offers Recreation Fee Assistance for the $3.50/month recreation fee charged on your monthly District bill for seniors (20% discount) or 100% discount on this fee if customers meet low income guidelines as established on our website. Also, the District offers a Garbage Assistance Program for District customers who also pay a Waste Management bill and who meet low income guidelines as established on our website.
Do you offer senior discounts?
There is no discount for the water/sewer portion of your monthly bill from the District; however, if you are a senior of 65 or older you are eligible to receive a 20% discount off the $3.50/month recreation fee charged on your monthly District bill. Based on your household income, you may also be eligible for low income discount programs offered by the District.
Why is my water bill so high?
The monthly utility bill from the District is not just for water alone. It includes sewer billing and a recreation fee, which helps maintain the 4 parks and pool that are owned by the District.
What are my watering days?
Effective June 10, 2010, the District Board of Trustees approved a voluntary three times a week water conservation plan as follows:
AVOID WATERING – between 12:00 noon and 6:00 p.m. as this is the hottest part of the day when water evaporates and doesn’t reach plants’ root systems
ODD ADDRESSES – water on Sundays, Wednesdays & Fridays
EVEN ADDRESSES – water on Tuesdays, Thursdays & Saturdays
HAND WATERING – of trees, flowers, vegetables & shrubs is allowed any day
DRIP SYSTEMS – can be used any day
Why don’t you fix the leaks on customer properties?
The District is the service provider for your water and sewer, and our responsibility ends at the meter for water or at the property line cleanout for sewer.
Which water agency services the North Valleys (Stead, Lemmon Valley, Golden Valley, Red Rock, Cold Springs?)
TMWA (Truckee Meadows Water Authority) is the water agency for most of those areas; contact TMWA with your address to confirm if it is them or another agency.
Who is responsible for:
Streets & Ditches? Washoe County (311)
Traffic light poles? City of Sparks (353-5555)
Marking utility lines? USA Call to Dig (811)
Permits? Washoe County Planning (311)
Abandoned vehicles? Washoe County Sheriff’s Office (328-3001)
People with too many animals? Washoe County Regional Animal Services (353-8900)
Homes with lots of trash in yard? Washoe County Code Enforcement (311)
Garbage Service? Waste Management (329-8822